Cancellation Policy

Orders, once acknowledged by Caravan and RV Works, may not be cancelled without authorization by Caravan and RV Works.

When authorized, only then will the cancellation apply. This includes the following

1. Change of Mind

We will accept Change of Mind cancellations within 30 days as long as the product is in original condition and with any special packaging (may have been opened). Upon return you will receive a store credit for 100% of the products price minus any freight cost, this will automatically be applied to any future orders. A refund may then be requested and this will incur a re-stocking fee, normally 25%.

Exceptions:
- Sanitation products that have been opened or installed.
- Electronic components, unless in original sealed packaging.
- Items that were not held in stock and were specially ordered for you.
- Items that have been installed, modified or used.
- If free freight was included in a products price, then the true freight cost will be deducted from refund.
- Restocking fees may be applied for damaged packaging, inspection and testing of appliances will incur a $55 charge or items with multiple components.